RETURNS + EXCHANGES
100% Satisfaction Guarantee. Your happiness is our top priority. If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 14 days of receipt and we will issue a full refund (excluding original delivery charge), or exchange the item.
1. First, you must notify us in writing - send an email at firstname.lastname@example.org
2. We'll provide you with R&E form.
3. Send the product back together with the form to our return address.
4. Refund/Exchange will be processed within 3 business days of receipt.
5. Full refund will exclude original delivery charge.
ALL PRODUCTS MUST BE RETURNED 'AS RECEIVED' IN THEIR ORIGINAL CONDITION WITH WRAPPERS AND LABELS INTACT.
When you return or exchange any product, you must cover the shipping charges.
PROENZA does not take responsibility for any items lost during the return shipping.
It is advisable to send the item by Recorded delivery for your own records.
DELIVERY COSTS REFUND:
Delivery costs will be refunded in the following circumstances:
· If you cancel your order before dispatch.
· If you return a faulty item.
· If we cancel your order due to stock availability.
· If you choose to cancel your order under the Consumer Contracts Regulations (in which case we will refund you the value of our least expensive /Standard delivery method).
* The Consumer Contracts Regulations are in place to protect your rights. You have 14 days from the date you receive your order to cancel it. If you decide to cancel your order, you must inform the vendor of this, in writing, within 14 calendar days of placing your order.